Refund policy

Return & Refund Policy

Thank you for shopping at Urbaneedz.

Please read our policy carefully before making a purchase.

No Return & No Refund Policy

All sales made through Urbaneedz are final. We do not accept returns, exchanges, or provide refunds once an order has been placed and delivered.

We request customers to review product descriptions, specifications, and images carefully before placing an order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order at shopurbaneedz@gmail.com with:

• Your order number
• Clear photos/videos of the product and packaging
• A brief description of the issue

Our team will review the case and, if found genuine, may provide a replacement or appropriate resolution at our sole discretion.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

To request an order cancellation, please contact us immediately at shopurbaneedz@gmail.com.

Non-Returnable Items

All products sold on Urbaneedz are non-returnable and non-refundable, including:

• Sale or discounted items
• Gift cards
• Personalized or custom-made products
• Personal care items
• Clearance products

Contact Us

For any questions regarding your order, please contact us:

Email: shopurbaneedz@gmail.com 

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.