Shipping policy

Shipping Policy

Thank you for shopping with Urbaneedz. We are committed to delivering your orders in a timely and efficient manner.

Order Processing

  • All orders are processed within 1-3 business days after order confirmation and successful payment.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak seasons, sales, festivals, or promotional periods, order processing may take additional time.

Shipping Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3-7 business days
  • Other Cities & Towns: 5-10 business days
  • Remote Locations: 7-12 business days

Please note that these delivery timelines are estimates and may vary depending on your location, courier partner availability, weather conditions, and other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout before completing your purchase.
  • We may offer free shipping on selected products, promotional campaigns, or minimum order values from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details.

You can use these details to track the status of your shipment.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to reasons beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier partner delays
  • Government restrictions
  • High order volumes

Urbaneedz shall not be held liable for such delays.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Urbaneedz will not be responsible for orders delayed, returned, or undelivered due to incorrect or incomplete shipping details provided by the customer.

Damaged, Lost, or Missing Shipments

If you receive a damaged package, wrong product, or if your shipment is lost during transit, please contact us within 24 hours of delivery or the expected delivery date at shopurbaneedz@gmail.com.

Please provide:

  • Your Order Number
  • Photos or videos of the package and product (if applicable)
  • A brief description of the issue

Our team will investigate the matter with our shipping partners and provide an appropriate resolution.

No Return & No Refund Policy

Please note that Urbaneedz follows a No Return & No Refund Policy. Once an order has been delivered, it cannot be returned or refunded.

However, in cases where a customer receives a damaged, defective, or incorrect product, the issue will be reviewed and resolved at our sole discretion.

For complete details, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Urbaneedz
Email: shopurbaneedz@gmail.com
Website: www.urbaneedz.com

Thank you for choosing Urbaneedz. We appreciate your trust and support.